For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549. To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. MLGW Mailing Address: Memphis Light, Gas and Water. P.O. Box 430.MLGW News Release. Statement from MLGW President Doug McGowen – January 16, 2024. January 16, 2024. Memphis Light, Gas and Water and electrical supplier Tennessee Valley Authority, issued an energy conservation alert Tuesday, January 16 asking customers to cut back on their electricity use. Demand on the electrical system is nearing …The amount of clearance needed is determined onsite and depends on several factors, such as how close the tree is to the powerline and the type of line involved. You may call our Customer Care Center at (901) 544-6549 if you are aware of a tree that is interfering with a power line or is in direct contact with one.Main Office. 245 South Main Street. South Community Office. 2935 Lamar Avenue. Whitehaven Community Office. 1111 East Shelby Drive.Memphis Light, Gas and Water - Home Overview. Electric Outage Reporting: (901) 544-6500. Outage Map. MLGW Facebook. MLGW Twitter. MLGW News Releases. Important Phone Numbers. Storm Prep Brochure. Outage Text Alerts Instructions.When it comes to weather emergencies, staying informed is crucial for your safety and well-being. One of the most effective ways to receive timely and accurate information about se...In today’s fast-paced world, staying informed is more important than ever. Whether you’re a news junkie or just want to be in the know, live breaking news alerts can help you stay ...Making Moves in Procurement: 2024 Procurement Fair. Memphis Light, Gas and Water’s Supplier Diversity department is hosting a Procurement Fair on Friday, June 7 from 8:30 a.m. to 2 p.m. at the MLGW Joyce Blackmon Training Center, 4949 Raleigh-Lagrange Road. The Procurement Fair is free and food tr... May 20, 2024.Clouds/Overcast. My Account | ResidentialMLGW News Release. Traffic will be affected by MLGW gas repair. March 6, 2024. The intersection of Summer Ave and Raleigh Lagrange will be closed temporarily while crews from Memphis Light, Gas and Water repair a gas main. This repair poses no threat to public safety performing maintenance on a gas main. Crews will be working nightly from 10 p ...December 27, 2022. (December 27, 2022, 10 a.m.) – The Memphis Light, Gas and Water Call Center is handling emergency calls only at this time. Customers with non-emergenency, customer service questions, should speak to a Service Advisor at one of these MLGW Community Office locations: 5131 Navy Road, Millington. 2935 Lamar …MLGW News Release. MLGW’s Power of Warmth offers free space heaters or electric blankets. November 15, 2023. Qualified low-income seniors and disabled residents may qualify for assistance through the Power of Warmth program. Memphis Light, Gas and Water Division, in partnership with Neighborhood Christian Centers Inc., is once again ...Text Alerts · Memphis LED Project · Tree Trimming ... MLGW Joyce Blackmon Training Center, 4949 Raleigh-Lagrange Road. ... MLGW encourages customer engagement on ...Español. El Centro de Atención al Cliente de Memphis Light, Gas and Water está abierto de lunes a viernes para ayudarle a usted con preguntas sobre facturación, transferencia y desconexión de servicios, o cualquier asunto relacionado con los servicios de MLGW. Muchas solicitudes, tales como averiguaciones sobre facturación y solicitudes ...Memphis Light, Gas and Water - Home Overview. Electric Outage Reporting: (901) 544-6500. Outage Map. MLGW Facebook. MLGW Twitter. MLGW News Releases. Important Phone Numbers. Storm Prep Brochure. Outage Text Alerts Instructions.Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main. The next meeting is January 3, 2024.To help ease this burden, we've developed the following payment and assistance programs, as well as extension policies. For more information about these programs, call the Memphis Light, Gas and Water Customer Care Center at (901) 544-6549, visit one of our Community Offices or click on links below. Brochures are also available online for a ...Customers can simply download the Winter Moratorium form at mlgw.com or request that one be mailed to them by calling 544-6549. If they have previously enrolled in the Winter Moratorium, they will automatically be re-enrolled if the past due balance does not exceed the minimum amount of $199.99 by the close of business November 30.(Nov. 5, 2021) MLGW launched its new outage text alert system early this week. The outage text alert feature is designed to keep customers informed via text messaging when an outage occurs at a residence or business. When an outage occurs customers will be automatically notified via text. A final text message will be sent confirming power …Customer Connection is Memphis Light, Gas and Water's monthly customer newsletter. It is included with each MLGW bill that is mailed out, and includes helpful information about conservation, safety, customer service, MLGW programs and other helpful subjects. All files are in PDF format. 2024. 2023.This FREE Rental Rescue Home Energy Audit is available to all renters, however, the City of Memphis Rental Ordinance cannot be enforced outside Memphis. Request an appointment for a Rental Ordinance Home Energy Audit online or by calling 901-322-5757.All Information © 2024 Memphis Light, Gas and Water Division (MLGW). All Rights Reserved.MLGW News Release. City of Memphis and MLGW LED Streetlight Update. March 20, 2023. Monday, March 20. What: Phase A1 of the $42 million LED streetlight conversion project is underway. This is an opportunity to see the lights installed in this area and learn about the deployment plan and timeline. Nearly 77,000 streetlights in Memphis will be ...All Information © 2024 Memphis Light, Gas and Water Division (MLGW). All Rights Reserved.MLGW launched its new outage text alert system this week. When there's an outage, customers will automatically be notified via text. A final text message will be sent confirming power...Clouds/Overcast. My Account | ResidentialThe Customer Care Center is staffed on weekdays from 7 a.m. until 7 p.m. MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. MLGW's emergency hotline, 528-4465, is always staffed 24 hours a day. Electric outages can still …Clouds/Overcast. My Account | ResidentialClouds/Overcast. My Account | ResidentialYou can manage your enrollment for SMS text notifications regarding your account. Log in to My Account, click Update for each MLGW account you wish to receive text messages …MLGW News Release. MLGW Community Offices closed due to weather conditions. February 1, 2023. Memphis Light, Gas and Water Community Offices are closed Thursday, February 2. Normal hours will resume as weather permits. MLGW’s Call Center will remain open from 8 a.m. until 7 p.m. Customers can report outages, get updates on restoration efforts ...To report emergencies such as gas leaks, downed electric wires, broken water mains inside a building, and unsafe street barricades, please call (901) 528-4465. MLGW employees are available 24-hours a day to respond to such emergencies. Also, remember that in any emergency situation, whether it's a tornado, ice storm, earthquake or flood, you ...As you age, you’ll likely find it important to maintain your independence. Unsurprisingly, many older adults have this desire. Instead of living with a family member or at an assis...Jan 20, 2024 · MLGW said employees will never call and demand money. Bill payments are accepted by using "My Account" on the MLGW website, authorized pay agents at mlgwagents.com, at a community office or over ...Partly Cloudy. My Account | ResidentialThe National Weather Service (NWS) is an agency that provides crucial information about weather conditions, forecasts, and warnings to help keep the public safe. NWS alerts come in...text. MLGW will send another text message when power is restored. Customers can reply “STAT” to get an update on their outage or report if the power is not restored. To opt-in to text alerts: • Log into your MLGW My Account • Click the yellow “Accounts” tab • Select “update” • Next select “text alerts to phone number ...About. Although Memphis Light, Gas and Water has been in existence since 1939, its parent companies started more than 100 years ago. MLGW and the services we provide have come a long way since our beginnings not long after the Civil War. The city's first utility company was the Memphis Gas Light Company, formed in 1852.The amount of clearance needed is determined onsite and depends on several factors, such as how close the tree is to the powerline and the type of line involved. You may call our Customer Care Center at (901) 544-6549 if you are aware of a tree that is interfering with a power line or is in direct contact with one.TVA issues emergency load curtailment program. December 23, 2022. The extreme cold temperatures and high demand across the TVA service territory have caused a critical power supply situation. TVA has issued a Step 50 Curtailment which means that all local power companies are required to drop between 5 and 10 percent of their total electrical …Making Moves in Procurement: 2024 Procurement Fair. Memphis Light, Gas and Water’s Supplier Diversity department is hosting a Procurement Fair on Friday, June 7 from 8:30 a.m. to 2 p.m. at the MLGW Joyce Blackmon Training Center, 4949 Raleigh-Lagrange Road. The Procurement Fair is free and food tr... May 20, 2024.Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. The Customer Care Center will resume normal operations today from 8 a.m. to 7 p.m. Customers can call 901-544-6549 for assistance. MLGW Community Offices are still unable to process payments at this time.Welcome to our new QLESS appointment system. Click and make an appointment to the site where you would like to see a credit counselor in person. Location URL. Downtown. Lamar. Whitehaven. Millington. Credit Counselors can help you with: Payment plans.MLGW News Release. MLGW crews working to assess damage, restore power. March 3, 2023. (March 3, 2023--1:30 p.m.) Heavy rain and powerful winds moved through Memphis and Shelby County Friday morning, knocking out power to more than 34,000 Memphis Light, Gas and Water customers. As of 1:30 p.m., more than 17, 000 customers have …Welcome to our new QLESS appointment system. Click and make an appointment to the site where you would like to see a credit counselor in person. Location URL. Downtown. Lamar. Whitehaven. Millington. Credit Counselors can help you with: Payment plans.Sign up for an MLGW My Account and opt into text alerts and email messages. All you need is your #MLGW account number and the access code on your utility bill. Sign up …Memphis Light, Gas and Water's Text Alerts program notifies customers of billing due dates and impending cut-offs via text messaging. Register for MLGW Text Alerts: Memphis Light, Gas and Water's iPhone application allows MLGW customers to access a variety of utility related information, including outage status and a new mobile-friendly outage map.Partly Cloudy. My Account | ResidentialMLGW said employees will never call and demand money. Bill payments are accepted by using "My Account" on the MLGW website, authorized pay agents at mlgwagents.com, at a community office or over ...4. Locate the account you would like to use to sign up for outage text alerts notifications. 5. Select the update tab on the right. 6. Next select the tab that says, “Text Alerts to phone number” and type in the number you would like to receive outage text alert messages. 7. Select submit.To report emergencies such as gas leaks, downed electric wires, broken water mains inside a building, and unsafe street barricades, please call (901) 528-4465. MLGW employees are available 24-hours a day to respond to such emergencies. Also, remember that in any emergency situation, whether it's a tornado, ice storm, earthquake or flood, you ...In today’s fast-paced world, staying informed and up-to-date on the latest news is essential. Whether it’s politics, entertainment, or global events, having access to breaking news...(December 24, 2022 – 8:15 p.m.) Due to freezing weather and power outages, Memphis Light, Gas and Water has experienced multiple line breaks which has resulted in a significant loss of pressure to Memphis and Shelby County in the drinking water system. As a precautionary measure we are asking MLGW water customers to boil water before …Sign up for #MLGW's text alerts in your My Account to receive instant notifications when there is a power outage at your residence or business. #MLGWTips …the outage text alert system yet. In the near future, custom-ers will be able to report outages via text. This new feature will allow customers to receive instant updates sent to their mobile devices without using the MLGW app or check-ing the MLGW outage webpage. To receive text alerts, customers must have an existing MyAccount setup.You can manage your enrollment for SMS text notifications regarding your account. Log in to My Account, click Update for each MLGW account you wish to receive text messages and enter the phone number where you would like to receive text alerts. Once you have completed your change, click on Submit, to confirm your changes.Clouds/Overcast. My Account | ResidentialClouds/Overcast. My Account | ResidentialJan 17, 2022 ... Don't be left in the dark the next time the power goes out. Stay informed with text messages from MLGW. The new feature is.MLGW Continues Restoration Efforts – Most Customers Should be Restored by Tuesday Evening. (June 18, 2023, 6 p.m.) – Memphis Light, Gas and Water crews are making progress restoring power. As of 5:30 p.m., Sunday there are about 15,000 customers without power and 29,000 have been restored. The majority of customers should have power by ...Step 1: Before MLGW can supply electricity to its customers, it must be able to receive it from its supplier. Thus, our first order of business is to repair any damage to transmission lines and towers. These lines carry electricity from our producer, Tennessee Valley Authority (TVA), to our substations. Step 2: We repair any damage to our ...MLGW Board of Commissioners Meeting June 5. Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administ... May 13, 2024.About. Although Memphis Light, Gas and Water has been in existence since 1939, its parent companies started more than 100 years ago. MLGW and the services we provide have come a long way since our beginnings not long after the Civil War. The city's first utility company was the Memphis Gas Light Company, formed in 1852.Sign up for an MLGW My Account and opt into text alerts and email messages. All you need is your #MLGW account number and the access code on your utility bill.To help give you an idea of how much a kilowatt hour is, it's equal to ten 100-watt light bulbs burning for one hour, and for our residential customers, it costs only about seven cents. Gas and water are each measured in units of 100 cubic feet, or ccf's. A ccf of water is equal to about 748 gallons, and it's quite a bargain, too; this amount ...The inclusion of sewer, solid waste disposal and county fire protection fees on MLGW utility bills saves time and money for everyone. However, these services are provided by the City of Memphis and Shelby County, not MLGW. If you have a question about sanitation issues, call (901) 576-6730. For questions about sewer issues, call (901) 576-6757.To receive information about EnergySmart Memphis, call (901) 528-4188. Partners: Memphis Light, Gas and Water. Shelby County Community Services Agency (CSA) Tennessee Valley Authority (TVA) Metropolitan Inter-Faith Association (MIFA) Memphis Public Library and Information Center. For More Information:MLGW launches new outage text alert feature MLGW launched its new outage text alert system early this week. The outage text alert feature is designed to keep customers informed via text messaging...February 7, 2024. During the MLGW Board of Commissioners meeting today, MLGW CEO Doug McGowen announced that Ursula Madden will serve as the next Vice President of Corporate Communications for MLGW. “As we work to make MLGW more reliable, resilient, and ready for the future, it is critical that we build a team that can help accelerate ...Memphis Light, Gas and Water's Text Alerts program notifies customers of billing due dates and impending cut-offs via text messaging. Register for MLGW Text Alerts: Memphis Light, Gas and Water's iPhone application allows MLGW customers to access a variety of utility related information, including outage status and a new mobile-friendly …Jan 23, 2024 · If you have questions regarding this matter, you may contact MLGW’s Water Quality Assurance Lab at (901) 320-3962, or email mailto:[email protected]. Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939.The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. All locations have a payment drop box. Pay by check or money order when using drop box service. Main Office. 8:30 a.m. – 5 p.m. Monday-Thursday and 6 p.m. Fridays. 245 South Main. Memphis, TN. Map Location.But, as of 11:30 a.m. on Wednesday, January 17, MLGW said residents can resume normal energy usage. This comes after the TVA, MLGW's power supplier, said the area hit an all-time record peak for ...January 10, 2024. Memphis Light, Gas and Water business offices will be closed on Monday, January 15 in observance of Dr. Martin Luther King Jr. Day. MLGW staff and crews will be ready should winter weather cause outages, main breaks, or other emergencies. Customers can use My Account on MLGW’s secure website to check balances, make …Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively ...About. Although Memphis Light, Gas and Water has been in existence since 1939, its parent companies started more than 100 years ago. MLGW and the services we provide have come a long way since our beginnings not long after the Civil War. The city's first utility company was the Memphis Gas Light Company, formed in 1852.You can sign up for text alerts here: https://www.mlgw.com/textalerts. In the meantime, we will look at the timing of automated alerts and whether what we sent was helpful – we will …January 19, 2024. (January 19, 2024 – 2 p.m.) Due to days of freezing weather Memphis Light, Gas and Water has experienced multiple line breaks which has resulted in a significant loss of pressure to the drinking water system in Memphis and Shelby County. As a precautionary measure, we are asking MLGW water cu.Memphis Light, Gas and Water's Text Alerts program notifies customers of billing due dates and impending cut-offs via text messaging. Participants in the MLGW Text Alerts program will receive a notification approximately three business days prior to their billing due date and/or scheduled cut-off date only if there is a balance due.MLGW crews working to assess damage, restore power. April 23, 2023. A line of thunderstorms with powerful winds moved through Memphis and Shelby County Saturday night, knocking out power to more than 24,000 Memphis Light, Gas and Water customers. There are over 10,000 customers currently without power. MLGW crews, contract crews, and 35 tree ...MLGW handles emergency, outage and trouble calls 24x7x365 via telephone. Residential Web Chat Availability: Monday - Friday (8 a.m. - 5 p.m.) Commercial Web Chat Availability: Monday - Friday (9 a.m. - 3 p.m.) Electrical Outages: (901) 544-6500 Service Requests: (901) 544-6549 Stop, Start, Transfer Service: (901) 544-6549 or use the online formMLGW crews working to assess damage, restore power after last night’s storms. April 1, 2023. Damaging winds moved through Memphis and Shelby County, knocking out power to more than 34,000 Memphis Light, Gas and Water customers. MLGW is currently working to assess damages and restore power. A transmission tower …Important Numbers. Customer Care Center (Residential Customers): To start, stop or transfer service: (901) 544-6549. To place service requests: (901) 544-6549. For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 or contact us through our online form or MLGW's LIVE WebChat.In today’s fast-paced world, staying informed and up-to-date is crucial. Whether it’s keeping track of the latest news, weather updates, or emergency alerts, having a reliable sour...Clouds/Overcast. My Account | ResidentialFirst Alert manufactures both ionization and photoelectric smoke alarms, and they beep when they detect small and large smoke particles, respectively. Small particles typically com...To report emergencies such as gas leaks, downed electric wires, broken water mains inside a building, and unsafe street barricades, please call (901) 528-4465. MLGW employees are available 24-hours a day to respond to such emergencies. Also, remember that in any emergency situation, whether it's a tornado, ice storm, earthquake or flood, you ...Senior Leadership Council. President and CEO. Sr. VP, CFO and CAO. Sr. VP and COO. VP and CIO. VP and General Counsel. VP and Chief People Officer. VP of Customer Experience/Energy Services. VP of Gas/Water Engineering and Operations.February 7, 2024. During the MLGW Board of Commissioners meeting today, MLGW CEO Doug McGowen announced, To report emergencies such as gas leaks, downed electric wires, broken water mains inside a building, and unsafe stree, Memphis Light, Gas and Water's Text Alerts program notifies cu, MLGW News Release. MLGW lifts conservation order. January 22, 2024. Eff, the outage text alert system yet. In the near future, custom-ers will be able to repo, January 16, 2024. Due to subfreezing temperatures throughout the southern United S, All Information © 2024 Memphis Light, Gas and Water Division (MLGW). All Rights Res, text. MLGW will send another text message when power is res, The Community Office locations are open from 8:30 a, To receive information about EnergySmart Memphis, call (901) 528, Water Quality Report. Keep a supply of drinking water in the refr, The Community Office locations are open from 8:30 a.m. to 5 p.m., Mo, MLGW News Release. City of Memphis and MLGW LED Streetligh, Clouds/Overcast. My Account | Residential, Advanced age comes with many special privileges, such as s, August 28, 2023. MLGW employees will never call and ask for mon, Click here to send a request for MLGW to Transfer Service to a new ad, MLGW News Release. MLGW crews working to assess damage, restore.