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First, disconnect the equipment and the cables that need to be returned.Please note that any power supply units and AC adapter cords also need to be returned.Next, carefully place all of the equipment being returned into the box (es) you are using to return and seal the box with tape. 2.Once everything with that box is connected, power up the box and the TV, and follow the directions on the screen. Once that box is up, the smaller box, the IPC or mini as we call it gets powered up and should be found by the system. That box can be hooked up with coax, ethernet or WiFi, although wired is preferred.Equipment Return . I just cancelled my Verizon Fios because I will be moving and the service is not available at my new apartment complex. When initially setup, the installation consisted of putting in a black Verizon "ont" box and a white Verizon box that says "power ok" on the outside. ... Hopefully our archive of posts here can help ...8. Return Equipment Promptly. As a part of the cancellation process, all Verizon rental equipment such as a router, TV box, etc., should be returned promptly to avoid any extra charges. 9. Ask for a Cancellation Confirmation. It’s crucial to ask for a cancellation confirmation, either by email or written document.Get started. Have your account number handy and call us at 800.288.2020 to start your equipment return or move to a new location.Technician's Assistant: Can you please provide me with more details about the email you received? Did it mention any specific equipment or provide any instructions on how to return it? Fios Quantum Gateway Qty: 1 Serial #: G1A115092100265 As I already stated, the Verizon tech removed & took it along with the cable box they replacedReturned equipment charge. 05-26-2024 06:46 AM. Since January, my husband and I have spoken with over a dozen representatives who "promise" to take care of this and it definitely has not been taken care. We've tried over and over to get a return label for the 5g router (which we were forced into by a home solicitor at 6:30 at night by).Now Verizon Fios has made it easy to save your movies by transferring them over to Movies Anywhere so you can watch them on the devices you want even after you cancel Fios. Movies Anywhere also lets you transfer movies from iTunes, Prime Video, Vudu/Walmart, Google Play/YouTube, Microsoft Movies & TV, and Fandango NOW. ...The Fios modem return address is 8620 Condgon Hill Drive, Alburtis Pennsylvania 18011 . Hope this helps any of the rest of you who are having "lost packages" with Fios returns. For the record, it DID get figured with Verizon after over an hour call with a helpful and persistent Verizon agent named Benito and I DID get a $200 credit for my ...Before you ship the device to us: Transfer your content. Turn off Find My Device (Android) or Find My App (iOS). Restore your device to factory default settings ( Android and iOS ). Keep or destroy removable or portable memory cards or modules (i.e., memory card, SIM card).To generate and print ONE prepaid UPS shipping label please visit our Equipment Return page for instructions. You may package the equipment yourself using a cardboard box you have at home and apply the label you printed at home, or you can bring your equipment to a UPS Store and an employee will pack and ship the equipment for you.. Please note: …To find Verizon drop-off locations or stores in your area, follow the procedure below: Click on the Verizon drop-off locations or stores tab below. Verizon Stores. Locate the search bar at the top of the page. Enter a zipcode, city or state in the search space. Select from the drop-down list or click "Use my Location.".Please only return your remote control (s) and/or power cords to us if you are also shipping back additional Breezeline equipment. If your equipment is NOT listed below: Please recycle the equipment by following any local ordinances regarding the handling of electronic waste. You can click here to find an e-waste recycling center near you.Okay, now in order to return Verizon FIOS equipment, below I listed steps to follow: First, you should reach out to Verizon customer support at 1-***-***-**** to confirm the return process and get a shipping label if you will be mailing the equipment back. Click Link https: ...Oct 28, 2023 · Step 1: Gather Your Verizon Equipment. Before returning your Verizon equipment, it’s crucial to gather all the items you need to return. This typically includes the modem, router, set-top boxes, remotes, and any other devices provided by Verizon. Take a moment to locate each item and ensure they are in good working condition.Without a Set-top Box, you do not have access to On Demand programming, the Fios TV Interactive Media Guide, or other Fios TV advanced features of the service. To receive interactive services, you can upgrade to a Fios Set-top Box. To add a Set-top Box to your existing Fios TV service, sign into My Verizon (select Home). From the My Verizon ...

06-22-2015 09:51 AM. Hey guys i need some help trying to figure out how to replace a faulty set top box. I've been having issues for about 3-4 months now. I've tried trouble shooting over the tv. I also tried calling in customer service, they trouble shoot and say nothing is wrong and everything should be working fine.The ONT and the BBU (the main FiOS boxes) will stay at your house, in case one day you want to turn service back on, or the next tenant at your address wants FiOS service. So bring in the cable boxes and the modem's/router . You don't have to bring it to a store, you can drop them off at any UPS and they will return the equipment free of charge.Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu.In response to Jonathan15. 04-05-2020 07:51 AM. The problem being getting it back from the cable company. If you can get it returned by Comcast then send it to the correct place then this might turn out ok. now for the worst case scenario Verizon states it was never received and they bill you for the equipment.If you return the equipment at an authorized Verizon store, then they technically don't need the order number. They can just look it up by serial number. However, the order number should have been emailed to you. It should look something like "NY123456789" where the first 2 characters are your states abbriviation.

Returning equipment can be a daunting task, especially if you are unfamiliar with the process. Whether you are returning rented equipment or returning items after a lease or purcha...Folks, a few key points to help you: This is a public forum. Information posted here comes from other users and is not an official Verizon source. This thread is over a year old. Information may have changed since it was posted. If you want up to date help, you've two options: Start a new thread...Just Fashion Now is a popular online fashion retailer that offers a wide range of trendy clothing and accessories. However, as with any online shopping experience, there may be ins...…

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. I recently canceled my FIOS due to moving to an area without FIOS ser. Possible cause: How do I cancel my FIOS equipment and return? If you'd still like to cancel, give us.