We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertiser Discl...Return to the Device Management Center. Select Return Details for the device you're returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ...Apr 1, 2022 · 03-28-2022 09:56 PM. The 5G home wifi router (big white cube/brick) was sent to my house. The service doesn't work at my house/no 5G signal from the towers at my house. Support was not able to fix it and left me hanging for 3 weeks twiddling my thumbs. The 30 day mark is coming up soon and I need to get this device back to Verizon.Enthusiast - Level 1. 01-31-2024 02:37 AM. I returned the old Fios equipment in late November/early December 2023 but am being charged $375 for unreturned equipment. After receiving "no equipment return" email reminder from VZ I called and agent Mathew told me I was all clear on 1/2/24. Saw charge again in 1/30/24 and called.07-31-2019 05:10 PM. I just read that if you take your equipment to a UPS store, they will take care of shipping it back. Make sure you receive and save your tracking number. So …No you must return the exact one you originally received. When you lost the ups receipt you got a real problem. Verizon will claim non receipt, you cannot prove it was sent and received. You will have to pay full price for a lost or stolen set top box. Verizon will deactivate it in their system so it cannot be used again.UPS Store: You can also return your Verizon equipment to a UPS store. Verizon provides a pre-paid shipping label that you can print out and attach to your package. You can find the nearest UPS store using the UPS store locator on their website. USPS: You can also return your Verizon equipment by mail using USPS. Verizon provides a pre-paid ...Jan 19, 2009 · Master - Level 1. In response to jimmyb. 01-19-200902:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. 1 Like. Reply. Getting started / Community FAQs.Verizon Store Locations. One option for returning your Verizon router is to visit a Verizon store location. You can find your nearest Verizon store by visiting the Verizon website and using their store locator tool. Once you arrive at the store, you can explain that you need to return your router and they will assist you with the process.02-13-2023 12:17 PM. When it comes to the trade-in on your devices, it does depend on the devices, each one has their own department for trade-ins, some might take longer then others. If the device was received in before the trade-in date, you are good. Sometimes it can take 1 to 2 billing cycles to get the device processed, and reflecting the ...For purchases made in our Staples Stores, by phone, or on Staples.com, any electronic or furniture products, which usually fall within the 14-day return policy, purchased between November 12, 2023 and December 24, 2023 may be returned until January 14, 2024 or as regular policy allows, whichever is later. This applies to all electronic and ...Apr 16, 2024 · Bring the equipment to any corporate Verizon store within 30 days. To find a store, visit Verizon‘s Store Locator and filter for "Corporate" locations. Provide your mobile number or order number to the sales rep to process your return. If your return is accepted, the purchase price (minus any restocking fees) will be refunded to your original ...Although Verizon Wireless is one of the nations largest providers in cellular service, the company does provide different products in different areas of the country. This includes ...A 3rd party verizon tech was going door to door saying a new 5G tower was installed nearby. Got the service and modem had shit connection to that tower. I cancelled the service and tried to return the modem but I have the same problem as you except that I never got an email or threat that I would be charged if I didn’t return the equipment.1. RETURN POLICY. Equipment may be returned to Verizon as set forth below. These policies do not limit or supersede existing manufacturers’ warranties. You may return any Equipment or Other Devices you purchased from us for any reason within thirty (30) days of purchase. Defective Equipment may be returned within one (1) year of Equipment ...Sep 18, 2022 · Yes. You can return Verizon equipment through UPS mail. In fact, it is quite easy to do following the guidelines below. Call the Verizon customer support team. Request them to register a return shipping label. Wait for the shipping label to arrive. Then pack the equipment and paste the shipping label as instructed.Verizon technician left me with a G3100 router that I was not going to use long term. I am trying to return it, and Verizon sent me a standard return box which does not fit the router twice. ... Google the issue of customers returning equipment to verizon via not only UPS but USPS with receipts and Verizon states it was not received (even with ...The answer: yes. You are required to return your damaged device with the prepaid envelope that was sent to you. And don't wait—if you don't return your old device in the time frame specified in your contract, you could be charged a non-return fee. Before sending in your damaged iPhone®, Samsung®, or other Android™ phone, you'll first …Edg1. Community Leader. 08-17-2019 06:07 AM. Call 1-800-Verizon (8008374966) and type in your phone/account number say you want to return equipment to the prompt. Just called and got through in five minutes. As far as returning goes they will either send you a box or you can drop off at UPS.Verizon Fios - is making this about as difficult as possible. Would like to return the equipment and not be charged but the links provided do not work - say return location not available. Not too helpful -1 Solution. smith6612. Community Leader. 08-14-2015 08:18 AM. If you talk to billing/support they should be able to help get a prepaid box sent to you. Otherwise, try visiting a UPS Store and see if they are capable of taking the DSL equipment, since UPS is a partner of Verizon for returning FiOS equipment.UPS Lost my return and I need Verizon to enter the claim. 06-02-2022 04:17 AM. I dropped off my phone at USPS post office using the Verizon supplied return label. I forgot to note the tracking number. Verizon claims they did not receive the return phone and charged me 740.00. They said that they would take the charge off my account after a ...I returned my Verizon equipment years ago via UPS. I am still getting calls from a third party claiming I didn't. Each attempt ups the cost, then offers me a "discount" to pay for equipment I returned years ago.Verizon lost my equipment on return. 12-14-2019 12:36 PM. Hi, I cancelled on 9/28 and returned the equipment using Verizon provided box and label within 30 days. I have since been billed 90 dollars for unreturned equipment plus 10 dollars of whatever fees. I have a receipt from Office Depot where I dropped off the package and tracking shows it ...The Verizon FiOS TV Equipment Return Program form that was included with the return box says "Please remember, customers are responsible for equipment until returned to UPS/USPS" ... When I had to return some equipment, the guy at the UPS store warned me to hold onto the receipt for up to a year as he had heard about many cases with a similiar ...In response to SweetLou1. 08-15-2018 10:17 AM. Personally I would return the old router to a local Verizon Fios store. No resellers. but get that written receipt showing date, time, serial number, MAC address of the old router. Make sure your name and account number are on the receipt. And keep it.Apologies for the delay in our reply, John_Goilll. That is certainly a concern that you have not received a return shipping label. Let's make sure we can get you a return shipping kit for the 5G Home equipment. We will need account access to assist, please be on the lookout for a private message from us, so we can help.If your device is eligible, you can enroll in Extended Warranty on the Services & Perks page in My Verizon:*. My Verizon website: Navigate to the Services & Perks page.Scroll to the Extended Warranty section, click Get it now and follow the prompts to add Extended Warranty.; My Verizon app: Scroll to the Device Protection section and tap Learn More.Tap Enroll for the lines you want covered.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Hello, Hopeless22. Help is here as we can absolutely get you the return label you need. My apologies to hear this has been going on for so long. Let's get this fixed. I have sent you a Private Message. -NatashaAccessibility Resource Center Skip to main content. Personal Business. StoresJust place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...I returned my equipment and also never got to activate my service but I'm getting charged for it. I returned the equipment 1-2 days after I got it. Shipped it through my closest UPS with the return label given in the original box.Last Updated: March 3, 2023. Following the Verizon Equipment return process is important if you don’t want to be billed for an extra $200 in fees and penalties. By …Visit Community. 24/7 automated phone system: call *611 from your mobile. Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.The answer: yes. You are required to return your damaged device with the prepaid envelope that was sent to you. And don't wait—if you don't return your old device in the time frame specified in your contract, you could be charged a non-return fee. Before sending in your damaged iPhone®, Samsung®, or other Android™ phone, you'll first …Verizon Fios - is making this about as difficult as possible. Would like to return the equipment and not be charged but the links provided do not work - say return location not available. Not too helpful -A 3rd party verizon tech was going door to door saying a new 5G tower was installed nearby. Got the service and modem had shit connection to that tower. I cancelled the service and tried to return the modem but I have the same problem as you except that I never got an email or threat that I would be charged if I didn’t return the equipment.01-21-202209:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...Re: Need an Equipment Return Label. 02-04-2020 01:02 PM. Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of ...The old equipment I returned to a UPS store in the box that was provided. Unfortunately I lost the tracking number and now verizon is charging me a huge fee for "not returning" the equipment. The UPS store informed me that Verizon should have information on the shipping label, anyone know of a way to get the label information that was tied to ...Correct answer: I am moving to an area that Verizon does not cover. My contract is up so there are no early termination fees. I have Verizon Fios TV. ... you can drop them off at any UPS and they will return the equipment free of charge. View solution in original post. Helped me too. 2 Likes Reply. All Community topics; Previous Topic; Next Topic;To return your equipment: Return rented equipment to the Verizon or the UPS Store nearest you; You do not need to box up equipment since equipment serial numbers will be …The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. Companies have different return options to choose from. Ask us about our "no box or no label" and Group Ship® programs. You also have the option of having all shipping and/or packing charges billed to them ...Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).Take the box and go down to a UPS Store and let them know it is for Verizon and they will take care of it for you. Just keep the tracking number as your receipt and records. My TV broke and now I have an extra STB and remote control that I'd like to return, but I'm not sure how to begin the process. Anyone who's been.7. Drop off the phone at a Fedex location at your earliest convenience or call Fedex at 800-463-3339 to schedule a pickup from your house. If you discover a Verizon Wireless cellphone you ordered ...You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest. If you can't visit a UPS or Spectrum store, you can request a Home Shipment Return Kit by contacting Spectrum. Note: Spectrum Mobile products are not eligible for free equipment returns through The UPS Store.There are two ways to return your package. One would be to mail the equipment directly to Verizon, if you were wondering how to return Verizon equipment to UPS. The other would be to return the equipment to a Verizon store. You should know that not all Verizon stores accept the returned products.You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a …For questions related to Verizon Wireless, head over to r/Verizon. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a negative light. Follow Reddiquette, learn something new, and enjoy some blazing fast Fios.Fees. Internet Gateways and Coverage device returns are free of shipping and restocking charges. Return your device promptly. If we don't receive your device within 30 days of starting the return, you will be charged a non-return fee. Our return center will check the condition of the device when we receive it.01-21-202209:45 PM. Following protocol, as soon as I received my new Fios router, I returned my old router to verizon using their return label. UPS showed proof of delivery but my account says they have no evidence my equipment has returned and warning me I will be charged $100 if they don't receive it. I speak to a rep who tells me I need to ...To return your equipment: Return rented equipment to the Verizon store or UPS Store nearest you; You do not need to box up equipment, since equipment serial numbers will be scanned and returned to Verizon (be sure to get a receipt for your records) Contact Verizon at 1.800.verizon (1-800-837-4966) if you have any questions.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...Stopped by my local UPS store to drop off the box which includes the router and set top box 4/29/15. They received the box 4/30/15 12:22pm and signed by BANKS.4/30/15 Verizon sent me email stating they received some but not all even though it was all sent in the same verizon box. ... You must return the equipment undamaged to Verizon by May 30 ...Verizon stores. Connect with us on Messenger. Visit Community. 24/7 automated phone system: call *611 from your mobile. Learn about options to get your online wireless orders shipped to you from Verizon.To return your equipment: Return rented equipment to the Verizon or the UPS Store nearest you; You do not need to box up equipment since equipment serial numbers will be scanned and returned to Verizon (Be sure to get a receipt for your records) Contact Verizon at 1.800.Verizon (1-800-837-4966) if you have any questions.I was supposed to get a return shipping label, which, after 2 weeks of waiting, I still did not receive. I called customer support, and was put on hold for quite sometime, only to find out that the systems were down and could not create for me a return shipping label. Then I was told to find a UPS store that can return the equipment back to ...Requires a return box (provided on request) for UPS dropoff. Follow these instructions. Call 1.800.921.8101 and tell us what type of change you'd like to make to your Frontier service. We'll ...Rhode Island. Virginia. You can check out the address of every store on Verizon’s website. To find out whether the one nearest to you accepts Fios equipment returns, contact Verizon’s customer support: Through chat on the company website. Through Facebook Messenger. Via phone at 1-800-VERIZON (1-800-837-4966).What I do now is call customer device preferably level 2 or loyalty department and ask them to notate my account to allow me to return the device at a corporate store. That's how I completed my trade in for my iPhone 14 pro max. Super easy they give you a receipt with the trade in credit stated on there. 1.That would be Verizon. They issued the prepaid UPS return label. Verizon is paying the shipping charges on the returned phones. UPS tracking numbers start with 1Z, followed by six digits which are the account number that the shipment was charged to. 4E9 W39 is the UPS account number on our tracking number…that account needs to file the ...03-28-2022 09:56 PM. The 5G home wifi router (big white cube/brick) was sent to my house. The service doesn't work at my house/no 5G signal from the towers at my house. Support was not able to fix it and left me hanging for 3 weeks twiddling my thumbs. The 30 day mark is coming up soon and I need to get this device back to Verizon.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...To return your equipment: Return rented equipment to the Verizon store or UPS Store nearest you; You do not need to box up equipment, since equipment serial numbers will be scanned and returned to Verizon (be sure to get a receipt for your records) Contact Verizon at 1.800.verizon (1-800-837-4966) if you have any questions.Make sure you get a receipt from the store to show that you handed the equipment over, and gave you a UPS tracking number. 2). Call Verizon and ask them to send you a return label. You do the packing, and put the label on the box, hand it to any UPS driver you can find, or take it any UPS Store, or authorized shipping center. It is prepaid, and ...If your Verizon equipment came from an authorized retailer, you must return the equipment to that store. Verizon FIOS equipment can be returned via UPS or returned to some Verizon FIOS stores, but not all stores will take returns. Remember to check the Verizon Store Locator for the most up-to-date information on store locations, hours, and ...Master - Level 1. In response to jimmyb. 01-19-200902:41 PM. You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery. 1 Like. Reply. Getting started / Community FAQs.If a return box was ordered for your account, it can take 7-10 business days to receive. We will be sending you a Private Message so that we can access your account and take a closer look. 04-06-2024 10:03 AM. This will make 7 times we have tried to return 5G internet to Verizon.1 Solution. Re: Address for equipment return. CRobGauth. Super User. 07-31-2019 05:10 PM. I just read that if you take your equipment to a UPS store, they will take care of shipping it back. Make sure you receive and save your tracking number.There is a different process for returning your trade-in device . A restocking fee may be charged when returning your new device. Refunds may take up to 30 days to process. We will refund the purchase price, excluding rebates, special discounts, and restocking fees. You must return everything that came in the box with the device, like the USB ...Reply. icittar18. • 3 yr. ago. I had to cancel the service because I’m moving to the area that is not covered by them, and they asked to return the following items: Unreturned Fios Router Qty: 1. Fiber Service Unit Qty: 1. I wish they provided some instructions with pictures, because I don’t know what Fiber Service Unit looks like.Correct answer: Hi, Verizon advises customers to drop equipment off at a UPS Store, but the UPS Store says Verizon cancelled their UPS contract.01-08-2009 06:58 AM. If you live in PA, there are no stores (and probably other locations). You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns. Be sure to record serial number (s) and get a receipt from the shipper in case of billing problems later.Any UPS store will accept the return. You can use the packaging and shipping label we provided, but it isn’t required. The UPS Store scans the equipment’s serial numbers, packages and ships the returned equipment. Be sure to keep the return receipt for your records.Just place the supplied UPS shipping label directly over the original label and drop it off at a UPS store. Need to Know . To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected. Unreturned Equipment Pricing Equipment Type: National Unreturned ...EDIT: A quick call to local UPS Store, I need to have a return documentation from Verizon in order to ship Fios equipment with them. The lady in the UPS store said that they cannot process the equipment unless it is accompanied by this paper.Alas you might be better off returning to a corporate verizon fios store and not a reseller. Get a receipt and time and date and name of person who accepted your return. Do not under any circumstances leave the store without it. Make sure your correct account number is on the receipt and the serial numbers for the equipment returned.I'm getting ready to return Fios equipment from my parents house. I was not instructed to have a label or box but was told to just take the equipment to one of the …To return equipment to AT&T, contact the AT&T customer service b, 1 Solution. Re: Address for equipment return. CRobGauth. Super User. 07-31-2019 05:, I got a phone call from Verizon on June 10, 2015 asking me to return the FIOS equipment. I , 1 Solution. Re: Address for equipment return. CRobGauth. Super User. 0, I talked with someone in returns and they said I can just go to a UPS store and give them my ord, They'll return the package to Verizon's warehouse. Since the phone was never signed for, there i, Just place the supplied UPS shipping label directly, Apr 1, 2022 · 03-28-2022 09:56 PM. The 5G home w, Just place the supplied UPS shipping label directly over the orig, I returned my Verizon equipment years ago via UPS. I am st, @mallove wrote: Hi, Verizon advises customers to drop equipment off a, Setting up your Verizon Wireless WiFi router is a simp, Verizon stores. Connect with us on Messenger. Visit Comm, Wireless device/accessory Return and Exchange Policy., Edg1. Community Leader. 08-17-2019 06:07 AM. Call 1-800-Verizon (, Just place the supplied UPS shipping label directly o, To avoid being billed an unreturned equipment charge, please return , To return your equipment: Return rented equipment to the Ve.